Assistant Manager based in Houston, USA

Join our team and help us provide excellent service to our customers in the Americas and around the world. 

We are currently looking for a new colleague to join our BIMCO Americas Team, to help support member engagement in the Americas and to service our customers around the world with our digital platform, SmartCon. 

Our team drives the shipping industry towards digital transformation, and our goal is always to provide our users with the best and most up-to-date technology. 

What is SmartCon?

The product we support is SmartCon. It is an innovative contract editing solution for the shipping industry, it is the new and improved way of working with BIMCO contracts. 

You will be part of a global team in an organization with offices in London, Brussels, Houston, Singapore, Shanghai and Athens, headquartered in Denmark. The SmartCon team currently consists of 3 members, supporting their individual region, and we are looking for a fourth person to join us. You will be responsible for our Americas customers, along with our Head of Products, who is based in Denmark. 

What you will be doing?

• Answer calls and emails from our customers who need support on our product
• Resolve issues and provide solutions in a timely and professional manner
• Update customer records and cases in our CRM system
• Identify and pursue opportunities to upsell and cross-sell our products and services
• Provide feedback and suggestions to improve our system and processes. 

What you will bring

To succeed in the role, you should enjoy being in a role which requires a lot of contact to customers, and provide good customer-service. In our team, we probably have a better than average IT understanding, as we need to be able to troubleshoot and guide our customers on how to use our IT based contract system. 

Furthermore, you should: 

• Have the ability to handle multiple inquiries via phone and email
• Be a structured and organized person who can perform administrative tasks efficiently and accurately
• Know how track changes works and what it means to use Incognito or InPrivate browsing
• Have experience with promoting as you will have to promote and sell our system and its features to existing and potential customers
• Have experience with Business Central (former Dynamics Navision) or any similar CRM system - this not a requirement but it would be an advantage
• Have great communication skills.  

In addition to SmartCon responsibilities, you will be the other part of a 2 person Houston based team, where you will be working closely with the Head of Americas to support membership engagement including events coordination, industry outreach, membership support and general collaboration within the maritime industry.
 
Location: Houston (partly hybrid) 

Sounds like you? This is how you proceed 

If the description above fits you, then you might be the candidate we are looking for. Please don't hesitate to apply by sending your application along with a CV to hr@bimco.org. We will evaluate candidates on a continuous basis and hire when we have found the right candidate for the job.
 
Do you still have questions about the position? 

If you would like to know more about the position, please contact Head of Americas, Thomas Damsgaard at tda@bimco.org or Head of SmartCon, Casper Broustbo at cbr@bimco.org. 

Application deadline: 3 May 2024

About BIMCO

BIMCO is the world's largest international shipping association, with over 2,000 members in 130 countries, representing 62% of the world’s tonnage. Our global membership includes shipowners, operators, managers, brokers, and agents. BIMCO is a non-profit organization. Headquartered in Denmark, BIMCO has additional local offices in Houston, London, Athens, Singapore, and Shanghai. 

The BIMCO staff count is around 70, and we are proud of our diverse workforce reflecting the diversity of our industry. 

We are an equal opportunities employer and strive to recruit the best person for the job regardless of gender, age, nationality, sexual orientation, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength in our organisation.