Training FAQ

Signup

1. What are the steps to sign up for a course at BIMCO?

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a) Go to www.bimco.org/training to sign up online. A signup is binding.
b) Select your chosen training course by pressing the Sign Up button.
c) If you are not already logged in to the BIMCO website, a pop-up will appear.
- If you already have an account on the BIMCO website, choose Already a customer and log in.
- If you do not have an account on the BIMCO website, choose New to BIMCO to create an account.
d) Payments can be made by:
- Bank transfer: A digital invoice will be emailed to you upon completion of the signup process.
- Credit card: We accept American Express, MasterCard and VISA. A receipt can be downloaded upon completion of the signup process. The invoice will not be emailed to you, but you can download it from My Account > Invoices.
e) Only one invoice will be created regardless of the number of participants.
f) You will receive an email confirming your seat(s) once we receive payment.

2. Do I need to be a BIMCO member to sign up for the course?

No. Both BIMCO members and non-members can sign up and participate in training courses.

3. Can I sign up for a course on behalf of someone else?

Yes. You can sign up for yourself and/or on behalf of colleagues.

4. What is included in the fee for a face-to-face training course?

The course fee for face-to-face masterclasses and seminars includes coffee breaks, lunch and course materials. Transport or accommodation are not included and should be arranged by the participant directly with the hotel.
This does not apply to the Summer Shipping School and Maritime Law Academy. Please check the Summer Shipping School and Maritime Law Academy course pages to find out what is covered in their respective course fees. If you’re still unsure, email us at training@bimco.org.

5. Will I receive a certificate for the training?

Certificates, if applicable, will be issued shortly after the course has finished. Please refer to types of training for more information.

Payments

1. How can I pay for my training course?

 Type of payment Method Accepted Details
 Online payment  Credit card American Express, MasterCard or VISA
 Invoice  Credit card American Express, MasterCard or VISA
 Bank transfer  Please mention the invoice number and your customer / membership registration number

2. When should bank transfers be paid?

  Bank transfers must be received by BIMCO
BIMCO members No later than 7 days prior to the course start date
Non-members No later than 14 days prior to the course start date

 Important: If payment has not been received by the invoice due date, the course seat(s) will be cancelled, and a new signup will be required.

All bank charges are to be paid by the customer.


3. Will I receive a confirmation of payment?

Yes.

- Credit card: An electronic receipt is issued upon the authorisation of the credit card payment. The invoice will not be emailed to you, but you can download it from My Account > Invoices.

- Bank transfer: An invoice (marked paid), together with confirmation of the course seat(s) will be issued by email immediately.

4. How are course discounts calculated?

Discounts are calculated automatically based on your selections. Early bird discounts cannot be combined with the group discount. A 10% group discount is available for registering three or more participants from the same company.

5. Do I receive a discount for being a BIMCO member?

BIMCO members are entitled to preferential discount rates.

6. What currencies do you accept payments in?

All payments should be made in the invoiced currency. EUR € for the majority of EU and non-EU countries, except for courses held in the United Kingdom (GBP £) and Norway (NOK).

7. Do I need to pay VAT?

Fees for courses taking place in certain EU countries and Norway will be subject to VAT in those countries.

This is regardless of whether the participant paying the course fee is a taxable or non-taxable person, and no matter where the participant originates from, due to an exception of the reverse charge rule.

Local VAT is charged based on where the course is held – article 53 of the VAT directive applies. The VAT can be reclaimed through the EU refund mechanism.

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Refunds

1. Will I receive a refund if I cancel my course registration?

If you cancel your seat on a BIMCO course, the following refund conditions apply:

 Refund request is received by BIMCO Percentage of course fee to be refunded
 More than two weeks prior to the course start date  50%
 Less than two weeks prior to the course start date  no refund


2. Can BIMCO cancel a training session without my permission?

Yes. BIMCO Informatique A/S reserves the right to cancel courses if minimum seat numbers are not met.

Course participants will have the option to attend the same course at another time or receive a refund.

3. Can BIMCO reschedule courses for a new date?

Yes. BIMCO Informatique A/S reserves the right to reschedule courses where it is not possible to conduct the course for reasons beyond the control of BIMCO Informatique A/S.

Course participants will have the option to attend the course on the new date or receive a refund as per the normal cancellation policy.

4. Can BIMCO change or update the course content without my permission?

Yes. BIMCO Informatique A/S reserves the right to update the course programme and/or cancel or terminate wholly or in part any course and make changes at any time to the course: time, place, trainer, content, price and any printing errors.

5. What happens if a course attendee falls ill before their training begins?

If you fall ill, you need to inform BIMCO Training by an email at training@bimco.org immediately.

You are still liable for the course fee. Participants are not automatically moved to the next relevant course.

You are welcome to assign your seat to a colleague, but you must inform BIMCO Training by emailing training@bimco.org.


Cancellations and participant changes


1. How do I cancel my course participation?

If you are unable to attend, you must always inform us in writing. Send an email to training@bimco.org.

2. Can I transfer my place to a colleague?

Yes. You may send a colleague to participate instead. Please let us know the name, job title and email address of the person who will replace you.

Contact training@bimco.org with the participant change request and we will instruct you on how to proceed.

3. Do I have to pay to assign my course seat to someone else?

You can assign your course seat to another named participant for free up until the course start date. However, please make this request as soon as possible.

4. Can I reserve seats for other people, even if I don’t know who they are yet?

If you would like to reserve and purchase single or multiple seats on a training course, but do not currently know the name(s) of the participant(s), then please send a request to training@bimco.org.
You will receive a login to the website where you will be able to add the name(s) and contact details of the participant(s) once the invoice has been generated.

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Visa application information

1. Can I have a letter to support my visa application?

If you need an invitation letter to support your visa application, please request one using the link you receive in the confirmation email, once you have paid.

Please note that BIMCO will not be able to contact or intervene with any embassy or consulate office on behalf of a participant.

2. Can I receive a refund if my visa application is rejected?

Should your visa application be declined, you can send a request for a full refund of the course fee to training@bimco.org. The request must be made no later than 14 days before the course start date.

Need more information?

Peter Grube

Peter Grube, Head of Training

Ayako Odashima

Ayako Odashima, Manager, Training

Josephine Schuler

Josephine Schüler, Assistant Manager, Training