SmartCon access requirements


1. The minimum requirements to access the contracts on your PC and it is also mandatory if you request support

  • Microsoft .NET Framework 4.6.2 or higher
  • BIMCO SmartCon add-in (version 3.5 and it only works with 64bit Windows)
  • A PDF reader or modern browser to view the PDFs

We have tested and know that SmartCon works with:

  • Microsoft Windows ® 10
  • Microsoft Windows ® 11


  • Microsoft Office ® 365

However for the best experience we recommend that you have the following:

  • Microsoft Windows ® 11
  • Microsoft Office ® 365
  • Microsoft .NET Framework 4.6.2 or higher
  • BIMCO SmartCon add-in
  • Modern browser (Microsoft Edge or Google Chrome)

Disclaimer: We will keep the above in this point as updated as possible. However we will support, the same products, which are supported by Microsoft.

2. If your computer has a firewall or connects via a proxy server, please note the following (you might need assistance from your IT administrator).
You will need to allow traffic on port 443 to the following websites/services (inbound and outbound)

Note: that the links in 3 and 4 can't be clicked.
Link 3 is access to our services through the SmartCon add-in.
Link 4 is access to Azure information Protection, which needs to be allowed in order to open the Word files.
Link 5 is access to SmartCon Online and it is only needed if you want to work with SmartCon through a web-browser instead of through Word.

For proxy servers you might also need to allow traffic to Microsoft Office 365. More information available at the link below:
As the settings are different from one company to the other, we don’t support Proxy server though we know it can work. 

3. Accessing the contracts on your mobile

  • For iOS you need the latest version of iOS and Microsoft Word
  • For Android you need the latest version of Android and Microsoft Word
    Please note that It is “read only” on Android devices.

4. If you can’t open the contract, and your computer has the above, please try the following:

  • Make sure that the file is stored locally on your computer and not in the cloud.
  • When you get the permission message, press Add Account/Change user and press to add a new (don't press your login that will be shown). Now login with your email and choose Work account and use your password (you may need to try a few times).
  • Check if you can login here: (if you can’t that may be because you need to change/update your password).
  • If everything else fails, close all Microsoft programs (Office, Skype, Power BI etc.). Open a blank Word document. Then go to “File” and “Account” and “Sign out” (keep signing out until it asks you to sign-in). Now try to open your SmartCon contract before opening anything else and sign in.
    If everything above is ok and you have the correct permissions in SmartCon but still cannot access the document you will need to try this again.

5. For Mac users without Windows the option available is SmartCon Online.
For more information about SmartCon Online, please see our SmartCon Online FAQ here.

Casper Broustbo
in Copenhagen, DK

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